HeitechSoft - AI Business Solutions
Quarterly & annual

The HeitechSoft Newsletter

Every quarter: what we built and learned, the wins worth sharing, and the AI developments that matter to mid-sized businesses. Each year closes with an annual review.

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Latest issue Quarterly

HeitechSoft Quarterly: Winter 2025

November 2024 to January 2025

This quarter, AI moved from our lab into real work, at a client’s office and in our own. In our first Efficiency Edge assessment, for a family-run HVAC contractor, AI drafted the report from the interviews we recorded on site. It showed one dispatcher spending about four hours a day copying data from one spreadsheet into another, work a single button could replace. After the beta, Efficiency Edge opened to clients in January. Our R&D team compared Google Gemini, Microsoft Copilot Studio and Azure AI Foundry hands-on, and started building our own assistant that answers from our project files. We also ran more of our own business on AI, from Microsoft 365 Copilot and AI meeting notes to a website agent that captured its first lead and an AI review of our new office lease. We spoke to about 15 CEOs at the Greater KW Chamber on the risks and rewards of AI, and recorded a podcast on our pivot to AI. We also hired our first employee, an analyst chosen for AI skills, with AI video interviews

  1. Four hours a day, two spreadsheets, one button: our first Efficiency Edge assessment
  2. Lab notes
  3. Wins
  4. By the numbers
  5. AI for mid-market
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2024

Quarterly

HeitechSoft Quarterly: Fall 2024

August to October 2024

In our first quarterly issue, Tom Heiber shares what 18 months of building and training our own AI models taught us, and why we paused our private AI agent once capable models reached the market. Also inside: Efficiency Edge, coaching business owners at the Chamber’s Expert Exchange, an AI-ready technology roadmap for a growing franchise, and five AI developments that matter to mid-sized Canadian businesses.

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