About HeitechSoft
A strategic technology partner you can rely on. We believe in building relationships and creating tangible value for your customers with innovative AI solutions.
Our Mission
We empower small and medium-sized businesses to thrive in a competitive landscape by leveraging the power of Artificial Intelligence. Our flexible web & software solutions are designed to fit both your immediate needs and long-term goals.
Dedicated to Your Success
Consider us an extension of your team. Our focus is your performance. That means we aren't happy until you are.
Experts in Our Trade
Make the most of limited resources with our diverse skill set. We're not afraid to get involved. Get the support you need when you need it.
Excited by Innovation
We believe in digital innovation that makes a difference. Discover, develop, and disrupt with HeitechSoft.
Meet Tom Heiber
Founder & CEO
Tom Heiber is a visionary tech entrepreneur who founded HeitechSoft in 2004 (originally Tom Heiber Consulting Inc.) and has spent 25+ years pioneering innovative technology solutions. As a Microsoft Certified Professional and Certified Business Analyst, Tom brings deep technical expertise and business acumen to every project. An accomplished author, panelist, and public speaker, he transformed HeitechSoft into Canada's leading AI-powered technology company, serving as a trusted partner to Fortune 500 corporations and innovative startups alike.
A prolific author and recognized thought leader, Tom is one of Canada's foremost AI business strategists. He serves as Fractional CTO, leads one of the region's most successful AI implementation companies, and has been featured at major tech conferences across North America as a panelist and public speaker. Since 2022, he has been running HeitechSoft as a comprehensive 'AI company experiment,' demonstrating real-world AI integration at enterprise scale.
Meet Our Team
Our diverse team combines deep technical expertise with business acumen to deliver exceptional AI solutions that drive real results.
Ismael Naous
AI Business Analyst
Ismael is a visionary AI strategist who specializes in transforming businesses through intelligent automation and cutting-edge AI implementations. With an exceptional ability to identify optimization opportunities, he designs and implements AI workflows that dramatically improve operational efficiency and drive measurable business results.
As our leading expert in Efficiency Edge, Ismael has developed our signature methodology that enables businesses to rapidly deploy AI solutions and automation systems.
Mike Hill
Sales and Marketing
Mike represents the future of AI-powered customer engagement. As a sophisticated AI entity developed by HeitechSoft, he demonstrates the incredible potential of artificial intelligence in sales and marketing. With his engaging personality and deep product knowledge, Mike has built a substantial social media following while providing exceptional customer service.
Available 24/7 through multiple channels, Mike serves as a living case study of HeitechSoft's AI capabilities.
Enrique "Rick" Neumann
Business Development Manager
Rick brings over 20 years of technology leadership experience to HeitechSoft. Having launched BlackBerry in Latin America and driven carrier partnerships at Nokia, he has consistently delivered multimillion-dollar growth across global markets. His track record includes founding NeuGrowth Inc., where he crafted international growth strategies for numerous organizations.
At HeitechSoft, Rick leverages his deep expertise in software, IT services, and emerging technologies to identify opportunities and build lasting client relationships.
John Robertson
Sr. Business Analyst
John partners with executive teams to design and deliver AI-first operating systems end-to-end. He diagnoses friction, architects future-state workflows, and builds the full-stack systems, automations, and AI layers that replace manual, spreadsheet-heavy processes with intelligent, trackable pipelines.
His playbook spans AI-enabled operating models, custom intake/case platforms, agent-assisted triage and reporting, automation across internal tools, and governance-ready SOPs. John has led transformations in SaaS, healthcare, real estate, logistics, and compliance-heavy environments—where complexity is high and execution risk is real.
Michael Pape
AI R&D Developer
Michael bridges frontier AI research and production-grade engineering. He evaluates and fine-tunes cutting-edge and private models, optimizes inference pipelines, and hardens them for privacy-conscious deployments. With experience across Java, Node.js, and Rust, he builds performant services that keep latency low and reliability high.
His focus areas include retrieval, safety/guardrails, model selection, and deploying AI agents that augment delivery teams with measurable performance gains.
Abdurakham (Abdul) Sako
Sr. Software / Context Engineer / Data Analyst
Abdul specializes in the Microsoft stack (.NET) and advanced data analysis, with a knack for reverse-engineering legacy systems and modernizing them without disrupting business-critical operations. He uncovers brittle dependencies, stabilizes codebases, and layers in AI-assisted context to improve accuracy and throughput.
From data pipelines to context retrieval, he builds reliable bridges between historical systems and modern AI-enabled workflows.
Lara Akele
Administration & Project Manager
Lara helps executives and delivery teams stay focused by turning day-to-day operational complexity into clear, reliable systems. With 8+ years supporting high-performing professionals, she brings order to schedules, inboxes, projects, and stakeholder communication—so leaders can reclaim time for what matters most.
She specializes in project coordination, SOP creation, vendor and stakeholder management, and process streamlining. Lara is tool-agnostic and plugs seamlessly into your workflow across platforms like Teams, Zoom, Slack, Trello, Notion, Monday.com, Asana, Salesforce, HubSpot, Zendesk, and Freshdesk.
The Core That Drives Heitech Software Solutions
In a rapidly evolving world, what sets HeitechSoft apart is our steadfast commitment to our core values: Integrity, Reliability, Transparency, Innovation, and Collaboration.
Integrity
Building trust through honest endeavors. We conduct business ethically and consistently, ensuring every step is rooted in honesty and honor.
Reliability
Your dependable technology partner. Our commitment to reliability is reflected in our established track record of success and excellence.
Transparency
Opening doors to collaborative success. We believe in open communication and sharing information honestly to foster mutual understanding.
Innovation
Fostering a future of limitless possibilities. We continuously explore new ideas, processes, and solutions to stay competitive and robust.
Collaboration
The pathway to synergized success. We create synergy through diversity, leveraging different skills and perspectives to solve problems efficiently.
Our Journey
From a small consulting firm to the #1 AI solutions provider in Kitchener-Waterloo
Foundation
Tom Heiber laid the foundation of what would become HeitechSoft, initially known as Tom Heiber Consulting Inc., focusing on IT consulting and software development.
Rebranding
The company rebranded to HeitechSoft, transforming into a comprehensive IT hub offering custom software development, hosting, and research & development services.
AI Integration
HeitechSoft began operating as an AI-first company, with Tom Heiber running the business as a deliberate experiment in AI integration across all operations.
Recognition
Nominated for Small Business Award and Innovation Award by the Greater Kitchener Waterloo Chamber of Commerce, solidifying our position as the #1 AI solutions provider in the region.
AIExplained.ca Launch
Launched AIExplained.ca, a specialized AI training and coaching service for small and medium-sized enterprises. Offering one-on-one AI training sessions, complete AI training packages, and ongoing business consultation, the service delivers proven results with 300% average ROI and 60% efficiency gains. This expansion reinforces HeitechSoft's commitment to democratizing AI for Canadian businesses.
Fractional CAIO Services
Launched Fractional Chief AI Officer (CAIO) services to meet the growing demand for strategic AI leadership among SMEs. As AI adoption accelerates across industries, many businesses recognize they need expert guidance to navigate AI strategy, governance, and implementation—but cannot justify a full-time C-level hire. Our Fractional CAIO service provides part-time executive leadership that helps SMEs develop AI roadmaps, establish governance frameworks, evaluate vendors, and build internal AI capabilities with confidence.